Refund & Cancellation Policy

This Refund & Cancellation Policy explains how TaxMee handles cancellation, refund, renewal, subscription, trial and payment-related requests for TaxMee Desktop, TaxMee Attendance, e-Library access, support and related software services.

Nature of TaxMee Plans

TaxMee provides limited software access and software-related services. Payments are made for access to the applicable plan, licence, activation, renewal, module, support or service period. Payment does not purchase ownership of the TaxMee software, source code, brand, workflows or intellectual property.

General Refund Position

Because TaxMee provides digital software access, activation, support and downloadable services, payments are generally non-refundable once access, activation, renewal, trial conversion, support service, download access or subscription benefit has been provided, except where TaxMee confirms eligibility under this policy or applicable law.

Refund May Be Considered When

• A duplicate payment is received for the same user, same product and same billing period.
• Payment is debited but TaxMee does not receive the payment confirmation and the payment gateway later confirms settlement failure or reversal eligibility.
• TaxMee is unable to provide the purchased access due to a verified issue attributable to TaxMee and no reasonable workaround, credit or correction is possible.
• A wrong plan is purchased and the user requests correction before activation or material use of the plan.
• TaxMee expressly approves a refund in writing after reviewing the facts.

Refund Will Usually Not Be Provided When

• The software, licence, renewal or service has already been activated or used.
• The user changes their mind after purchase or decides not to use the product.
• The user entered incorrect company, employee, payroll, attendance or compliance data.
• The issue is caused by user device, operating system, antivirus, internet, third-party software, government portal, payment gateway, user credentials or unauthorised configuration.
• The user expected features, modules, device counts or services that were not included in the purchased plan.
• The user violates terms, misuses the software, shares licence access, bypasses activation or provides false information.
• The subscription period has started and service/access has been made available.

Cancellation of Subscription or Renewal

Users may choose not to renew after the current plan period ends. Cancellation stops future access or renewal benefits but does not automatically create a refund for the current or past billing period. Access may remain active until the paid period expires unless the account is suspended for policy violation.

Trial and Introductory Offers

Free trials, limited offers and introductory pricing are provided at TaxMee's discretion. A trial may expire automatically if not converted to a paid plan. Introductory offers may be limited to first-time users, specific products, specific periods, specific devices or specific eligibility conditions.

Plan Change or Upgrade

If a user wants to upgrade, downgrade or change a plan, TaxMee may adjust access prospectively. Any price difference, credit, extension or adjustment is at TaxMee's discretion unless a written offer says otherwise.

Duplicate or Failed Payment

If you believe a payment was duplicated or debited without access, contact TaxMee with payment reference, registered email/mobile, screenshot, date, amount and bank/payment gateway details. TaxMee may verify with internal records and the payment provider before approving refund, credit or correction.

Refund Request Process

• Email support@taxmee.com from your registered email or contact TaxMee support.
• Share your name, company name, registered mobile/email, product, plan, amount, payment date and transaction reference.
• Explain the reason for refund/cancellation and attach relevant proof.
• TaxMee may request additional verification before processing the request.
• Approved refunds, if any, will be processed to the original payment method or another method allowed by TaxMee/payment provider.

Processing Time

Refund review time depends on verification, payment gateway status, bank settlement, account review and support queue. After approval, banking or payment gateway timelines may apply and are outside TaxMee's direct control.

Taxes, Gateway Charges and Deductions

Refunded amounts may be adjusted for GST, taxes, payment gateway charges, bank charges, transaction costs, plan usage, partial service delivery or any statutory/commercial deductions where applicable.

Suspension and Cancellation by TaxMee

TaxMee may suspend, restrict or cancel access for non-payment, misuse, false information, licence sharing, unauthorised access, security risk, unlawful use, breach of Terms or conduct that harms TaxMee or other users. Such suspension or cancellation may not be eligible for refund.

No Refund for Statutory or Business Outcome

TaxMee provides software tools and support. Refunds are not provided merely because a filing, compliance outcome, business result, government portal action, statutory interpretation or user-entered data result did not meet the user's expectation.

Contact for Refund/Cancellation